Refund Policy

We strive to provide high-quality services. This Refund Policy explains when refunds may be issued and the process for requesting one.

1. General

Refunds are considered on a case-by-case basis. Most recurring subscription payments are non-refundable once the service has been used for the billing period.

2. Eligible Refunds

Refunds may be granted in cases of demonstrable service outage beyond our SLA, accidental duplicate charges, or billing errors verified by our team.

3. How to Request

Contact our billing team via the support portal or Discord within 30 days of the charge. Provide your account ID, invoice number, and reason for the request.

4. Non-Refundable Items

One-time fees for custom work, third-party licenses, and charges resulting from customer actions (e.g., abusive behavior leading to termination) are not refundable.

Decisions on refunds are at PrixHost's discretion and may be subject to applicable laws. Contact billing@prixhost.org for inquiries.